TERMS OF USE

Last Updated: November 12, 2025

AGREEMENT TO OUR TERMS OF USE. This User Agreement is an adhesion agreement in accordance with Article 389 of the Civil Code of the Republic of Kazakhstan, or is understood, in terms of international jurisdiction, as a Contract of Adhesion, and is intended to regulate the relationship between the Private Company "Insona Solutions Ltd." and the User of the Services (hereinafter referred to as the User), hereinafter jointly referred to as the "Parties". A User is any natural person (individual entrepreneur) or legal entity that has registered on the Platform and uses its services and/or the services of the Company.

We are the Private Company "Insona Solutions Ltd." (the "Company", "we", "us", "our"), a company registered in Kazakhstan at the following address: Kazakhstan, Astana, Alikhan Bokeikhan Street, building 27A, non-residential premises 1. We operate the website insona.kz (hereinafter referred to as the "Site"), as well as any other related products and services (hereinafter the "Services") that refer or link to these Terms of Use (hereinafter the "Terms of Use").

You may contact us by email at info@insona.kz. These Terms of Use constitute a legally binding agreement entered into between you, personally or on behalf of a legal entity ("you"), and PC "Insona Solutions Ltd.", regarding your access to and use of our Services. You agree that, by accessing our products and services, you have read, understood, and agreed to comply with all of these Terms of Use. If you do not agree to all of these Terms of Use, then you are prohibited from using the services provided through our Services, and you must immediately discontinue their use.

Additional terms and conditions or documents that may from time to time be published on the Services are hereby expressly incorporated into this document by reference. We reserve the right, at our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will notify you of any changes by updating the "Last Updated" date of these Terms of Use, and you waive any right to receive specific notice of each such change. You are responsible for periodically reviewing these Terms of Use in order to remain informed of updates. You will be subject to, and will be deemed to be aware of and to have accepted, the changes in any revised Terms of Use by continuing to use the Services after the date of publication of such revised Terms of Use.

This Agreement is a public offer. By accessing the Platform and its Services, the User is deemed to have joined and accepted all terms of this Agreement. Acceptance of this User Agreement is deemed to be the performance by the User of any of the following actions: registration on the Service (including the Insona mobile application), obtaining access to the Services, using any modules of the Services (including personality diagnostics by means of artificial intelligence (AI) technologies), or otherwise confirming agreement with the terms of the Agreement.


TABLE OF CONTENTS
TERMS AND DEFINITIONS
GENERAL PROVISIONS
RIGHTS AND OBLIGATIONS OF THE PARTIES
INTELLECTUAL PROPERTY RIGHTS
USER REPRESENTATIONS
USER REGISTRATION
SUBSCRIPTION
PROHIBITED ACTIVITIES
REVIEW GUIDELINES
THIRD-PARTY WEBSITES AND CONTENT
SERVICES MANAGEMENT
PRIVACY POLICY
COPYRIGHT INFRINGEMENTS
TERM AND TERMINATION
MODIFICATIONS AND INTERRUPTIONS
GOVERNING LAW
DISPUTE RESOLUTION
CORRECTIONS
DISCLAIMER
LIMITATIONS OF LIABILITY
INDEMNIFICATION
USER DATA
ELECTRONIC COMMUNICATIONS, TRANSACTIONS AND SIGNATURES
MISCELLANEOUS
CONTACT US

1. TERMS AND DEFINITIONS:
User — a natural person or legal entity registered on the Insona Platform/Application.
Company — the legal entity that owns the Services and provides access to the User within the framework of this User Agreement, namely PC "Insona Solutions Ltd."
Services — the totality of products and services provided by the Company through the Insona Platform/Application. It includes personality diagnostics, AI analysis, interactive sessions, AI assistant, and a content library provided through the Application.
Content — any materials placed on the Services, including texts, images, video, audio, software, design, and other elements owned by the Company or used on the basis of a license agreement.
Marks — trademarks, service marks, logos, and other elements of the Company's corporate identity, protected by intellectual property legislation.
Terms of Use — the provisions of this Agreement that the User is obliged to comply with when accessing and using the Company's Services.
User Materials — materials and content created, placed, or transmitted by the User within the framework of using the Services.
Registration — the process of the User creating an account on the Company's Services, including the provision of personal data and obtaining access to the functions of the Services.
Interactive Services — services provided using the functionality of the Platform.
Technical Failures — temporary disruptions in the operation of the Platform for reasons beyond the control of the Company.
AI Technologies — functions based on artificial intelligence for the analysis of user data, generation of reports, interactive sessions, and recommendations.
Personality Diagnostics — questionnaires and tests in the Application for assessing values, goals, strengths, and life balance.
Personal Report — an AI-generated report based on user data.
Personality Unpacking — multi-level diagnostic testing across six key areas of life (values, goals, balance, strengths, etc.), forming a personal report.
Personal Coach — an automated service (artificial intelligence algorithm) that, based on user data, provides personal recommendations and conducts interactive sessions.
AI Assistant — a narrowly specialized tool for quick prompts in everyday situations, which is not a general-purpose chatbot.
Insona Cards — a proprietary interactive module for self-reflection and the search for ideas.
Question Cards — daily questions for personal growth and self-reflection; does not guarantee a psychological or therapeutic effect.
Blog / Content Library — a section with thematic materials (videos, articles, podcasts, etc.) prepared by the Insona team or partners and dedicated to the spheres of life from the unpacking.

2. GENERAL PROVISIONS.
The information provided when using the services of this Platform is not intended for distribution or use by any person or organization in any jurisdiction or country where such distribution or use would be contrary to law or regulation or would subject us to any registration requirements in such jurisdiction or country. Accordingly, those persons who choose to access the services of this Platform from other locations do so on their own initiative and bear sole responsibility for compliance with local laws, if and to the extent that local laws are applicable.
Insona provides the following key functions:
Comprehensive personality diagnostics through questionnaires on values, goals, life balance, and strengths.
AI analysis of results with the formation of a personal report and recommendations.
Interactive AI coaching sessions in dialogue format for self-knowledge and the search for insights.
AI assistant for operational prompts in everyday situations (for example, stress management).
A library of proprietary content for additional development.
The Services are based on the proprietary methodology of personality unpacking and are intended to reveal the internal potential of Users.
These Terms of Use apply even if access to the Platform and Services is carried out outside the Republic of Kazakhstan, and also if access is carried out by a link that leads to the opening of the Platform and other services of the Company. Administration of the Platform and other Services of the Company is carried out by authorized representatives of the Company, authorized, among other things, to place and exchange information on the Platform and Services.
If the User disagrees with the changes made, the User has the right to refuse access to the Platform and Services and discontinue their use. The User confirms that the User is aware that the Services do not provide medical, psychological, or therapeutic services and are not intended for the diagnosis or treatment of mental disorders.
By signing these Terms of Use, the User hereby gives written consent to the authorized representative(s) of the Company for the collection, processing, storage, export, and use of his or her personal data, the Company's commercial secret, and other secrets and information protected by law. Consent to processing includes data from personality diagnostics (answers to surveys, goals, values), which are used by AI to generate recommendations.
You may review our Privacy Policy on the website insona.kz or in the Application.

3. RIGHTS AND OBLIGATIONS OF THE PARTIES:
The Company has the right to:
if necessary, verify the reliability of the User's entered data, including by applying to state authorities and other organizations;
in the event of the User's breach of the terms of this User Agreement, refuse the User registration, delete or block the User's account;
terminate the provision of the User's access to the Portal on the grounds provided for by this User Agreement;
send the User informational notifications in the format of SMS messages and/or PUSH notifications;
update content through the administrative module;
analyze anonymized data to improve the operation and performance of the Platform.
The User has the right to:
receive consulting and practical assistance from the Company with respect to the use of the Services at support@insona.kz;
use the Platform to select and receive services;
contact support regarding the operation of the Platform;
use the Platform in accordance with its purpose.
The Company is obliged to:
ensure the functioning of the Platform and other Services;
not disseminate personal information about the User (personal data), except in cases provided for by the legislation of the Republic of Kazakhstan, this User Agreement, and the Company's Privacy Policy;
monitor the use of AI functions to improve the Services;
ensure access to subscription modules.
The User is obliged to:
complete the registration procedure in order to receive the services of the Company and its Services;
provide accurate data in questionnaires for correct AI analysis;
not use recommendations as medical advice;
honestly track progress in trackers;
provide the Company with accurate and complete information on the items offered in the registration form on the Platform or when using the Company's Services or when receiving services from Service Providers;
not take actions that may be regarded as violating the legislation of the Republic of Kazakhstan or norms of international law, including in the field of intellectual property, copyright and/or related rights, as well as any actions that lead or may lead to a disruption of the normal operation of the Platform and the Company's Services;
not allow comments and other entries of the User on the Platform and the Company's Services that contradict the requirements of the legislation of the Republic of Kazakhstan and generally accepted norms of morality and ethics;
when working on the Platform, not impersonate another person, not use materials containing viruses or other malicious software, and not record access passwords on information carriers;
not use the Platform and the information received on the Platform for the purposes of terrorism, extremism, incitement of interethnic discord, and other prohibited purposes established by the legislation of the Republic of Kazakhstan, as well as international agreements and conventions or other regulatory legal acts of the relevant jurisdiction of application.

4. INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or licensee of all intellectual property rights in our Services and the services provided through these Services, including all source code, databases, methodologies, surveys, AI algorithms, reports, exercises and trackers, functionality, website design, audio, video, text, photographs, and graphics in the Services (collectively referred to as the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws, namely the Law of the Republic of Kazakhstan dated 26 July 1999 No. 456 "On Trademarks, Service Marks, Geographical Indications and Appellations of Origin of Goods", the Law of the Republic of Kazakhstan dated 10 June 1996 No. 6-I "On Copyright and Related Rights", the Entrepreneurial Code of the Republic of Kazakhstan dated 29 October 2015 (and various other laws on intellectual property and unfair competition), as well as in accordance with international agreements and acts, such as the Paris Convention of 1952 or the Madrid Agreement of 1891. The Content and Marks are provided in or through the Services "AS IS" only for your personal, non-commercial use or internal business purposes.

Your use of our Services
Subject to your compliance with these Terms of Use, including the section "PROHIBITED ACTIVITIES" below, we grant you a non-exclusive, non-transferable, revocable license to: access the Services; and download or print a copy of any part of the Content to which you have properly obtained access, solely for your personal, non-commercial use or internal business purposes. Except as set forth in this section or elsewhere in our Terms of Use, no part of the Services and no Content or Marks may be copied, reproduced, merged, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise used for any commercial purpose without our express prior written permission. If you wish to use the Services, Content, or Marks in any way other than as set out in this section or in other provisions of our Terms of Use, please send your request to: info@insona.kz. If we ever grant you permission to publish, reproduce, or publicly display any part or section of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice is displayed or appears when publishing, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in relation to the Services, Content, and Marks. Any violation of these Intellectual Property Rights will constitute a material breach of our Terms of Use, and your right to use our Services will be immediately terminated. The User has no right to copy or distribute materials from the content module or AI-generated insights.

Your Materials
Please carefully review this section and the section "PROHIBITED ACTIVITIES" before using our Services in order to understand (a) the rights you grant to us and (b) the obligations you have when publishing or uploading any content through the Services.
Submissions: by directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to transfer to us all intellectual property rights in such Submission. You agree that we will own this Submission and will have the right to its unrestricted use and distribution for any lawful purposes, commercial or otherwise, without acknowledgment or compensation to you.
Materials: The Services may invite you to communicate, contribute materials and content, or participate in blogs, message boards, online forums, and other functionalities, during which you may create, send, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including, but not limited to, text, recordings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other materials ("Materials"). Any publicly posted Material will also be treated as User Material. You understand that Materials may be viewed by other users of the Services and possibly through third-party websites.
When you publish Materials, you grant us the right (including the use of your name, trademarks, and logos): By posting any Materials, you grant us an unrestricted, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully paid right and license to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, rename, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and use your Materials (including, without limitation, your image, name, and voice) for any purposes, commercial, advertising, or otherwise, for the preparation of derivative works or inclusion in other works of your Materials, as well as to sublicense the licenses granted in this section. Our use and distribution may take place in any media formats and through any media channels. This license includes our use of your name, company name, and franchise name, as applicable, as well as any trademarks, service marks, trade names, logos, and personal and commercial images that you provide.
You are responsible for what you publish or upload: By sending us Submissions and/or posting Materials through any part or section of the Services, or by making Materials available through the Services by linking your account through the Services with any of your social media accounts, you: confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submissions or Materials that are illegal, offensive, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceptive, or misleading; to the extent permitted by applicable law, waive any and all moral rights in any such Submission and/or Material; warrant that any such Submission and/or Materials are original to you or that you have the necessary rights and licenses to submit such Submissions and/or Materials, and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Materials; and warrant and represent that your Submissions and/or Materials are not confidential information. You are solely responsible for your Submissions and/or Materials, and you expressly agree to indemnify us for any and all losses that we may incur due to your violation of (a) this section, (b) the intellectual property rights of third parties, or (c) applicable law.
We may remove or edit your Content: Although we are not obligated to monitor any Materials, we have the right to remove or edit any Materials at any time without notice if, in our reasonable opinion, we consider such Contributions to be harmful or in breach of these Terms of Use. If we remove or edit any such Materials, we may also suspend or disable your account and report you to the authorities.

Copyright infringement
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes any copyright that you own or control, immediately refer to the "COPYRIGHT INFRINGEMENTS" section below.

5. USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) all registration information provided by you will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update it as necessary; (3) you have legal capacity and agree to comply with these Terms of Use; (4) you will not access the Services by automated or non-human means, whether by bot, script, or otherwise; (5) you will not use the Terms of Use for any illegal or unauthorized purpose; and (6) your use of the Services will not violate any applicable laws or regulations.
If you provide any information that is false, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any current or future use of the Services (or any part thereof).

6. USER REGISTRATION
To use the Services, the User is required to register on the Platform by creating an account. Registration is possible by email (with email confirmation), OAuth (Google/Apple), or using a one-time password (OTP). During registration, the User provides personal data related to the User's own interests, life circumstances, situations, and opportunities. During registration, the User confirms that he or she is at least 17 years old.
During registration, the User confirms agreement with this Agreement and the Privacy Policy.

7. SUBSCRIPTION

Billing and renewal.
Your subscription will continue and automatically renew unless you cancel it. You agree that we will charge your payment method on a recurring basis without your prior approval for each recurring payment until you cancel the relevant order. The duration of your billing cycle is one month. The cost of the subscription and the types of subscriptions are specified in the Application or on the website insona.kz. Changes are notified 30 days in advance.

Cancellation of subscription.
You may cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. Cancellation of the subscription is carried out through the User's personal account. Upon cancellation of the paid subscription, access is retained until the end of the paid period. If you have any questions or are not satisfied with our Services, please email us at support@insona.kz.

Changes in tariffs.
From time to time we may make changes to the subscription cost and will inform you of any price changes in accordance with the applicable legislation of the Republic of Kazakhstan or by means of a notice on the Company's website insona.kz.

Subscription features
The features, cost, functionality, and types of subscriptions are specified in the Application or on the website insona.kz.

8. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we provide the Services. The Services may not be used in connection with any commercial undertakings, except those specifically approved or authorized by us.
As a user of the Services, you agree not to perform the following actions:
Systematically extract data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without our written permission.
Deceive, mislead, or defraud us and other users, especially in attempts to learn confidential account information, such as user passwords.
Use AI functions to generate harmful content.
Share personal reports publicly.
Attempt to hack or reverse engineer AI algorithms.
Circumvent, disable, or otherwise interfere with security features of the Services, including features that prevent or limit the use or copying of any Content or impose restrictions on the use of the Services and/or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use any information obtained through the Services for the purpose of harassing, insulting, or harming another person.
Misuse our support services or submit false reports of abuse or misconduct.
Use the Services in a manner contrary to any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other materials, including excessive use of capital letters and spam (continuous posting of repetitive text), that interfere with any party's uninterrupted use of the Services or modify, impair, disrupt, alter, or interfere with the use, capabilities, functions, operation, or maintenance of the Services.
Not use the system in automated mode, for example, using scripts to send comments or messages, and not use data mining, robots, or similar data gathering and extraction tools.
Remove any copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or transmit) any materials that act as a passive or active mechanism for collecting or transmitting information, including, without limitation, clear graphics interchange formats ("gifs"), 1x1 pixels, web bugs, cookies, or other similar devices (sometimes called "spyware" or "passive collection mechanisms" or "pcms").
Interfere with, disrupt, or create an excessive burden on the Services or the networks or services connected to the Services.
Harass, annoy, intimidate, or threaten any of our employees or agents involved in providing any part of the Services to you.
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services or any part of the Services.
Copy or adapt the software of the Services, including, but not limited to, Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any software that forms part of the Services or is in any way a part of them.
Except where this is the result of standard use of a search engine or internet browser, use, launch, develop, or distribute any automated system, including, without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
Carry out any unauthorized use of the Services, including collecting user names and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Use the Services as part of any efforts to compete with us or otherwise use the Services and/or Content for any revenue-generating enterprise or commercial enterprise. Use the Services to advertise or offer goods and services for sale.
Sell or otherwise transfer your profile.

9. GUIDELINES FOR REVIEWS, FEEDBACK, AND RATINGS
We may provide you with areas in the Services for posting reviews or ratings. When posting a review, you must comply with the following criteria: (1) you must have direct experience with the person/organization in question; (2) your reviews must not contain offensive profanity or offensive, racist, abusive, or hate-inciting language; (3) your reviews must not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews must not contain references to illegal activity; (5) you must not be affiliated with competitors if posting negative reviews; (6) you must not make any conclusions regarding the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews at our sole discretion. We have absolutely no obligation to review or delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us and do not necessarily reflect our opinion or the point of view of any of our affiliates or partners. We are not responsible for any review or for any claims, obligations, or losses arising from any review. By posting a review, you hereby grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to the review.

10. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain (or you may be sent through the Site) links to other websites ("Third-Party Websites"), as well as articles, photographs, text, graphics, images, design, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked by us for accuracy, appropriateness, or completeness, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including content, accuracy, offensiveness, opinions, reliability, privacy policy, or other policies contained in Third-Party Websites or Third-Party Content. The inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply their approval or support by us.
If you decide to leave the Services and go to Third-Party Websites or use or install any Third-Party Content, you do so at your own risk, and you should know that these Terms of Use no longer govern your further activities and the Content viewed or used. You should review the applicable terms and policies, including privacy and data collection policies, of any website to which you navigate from the Services or with respect to any applications that you use or install from the Services.
Any purchases that you make through Third-Party Websites will be made through other websites and from other companies, and we do not bear any responsibility in relation to such purchases, which are made exclusively between you and the relevant third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites, and you must release us from any liability for any harm caused by your purchase of such products or services. In addition, you must release us from any liability for any losses incurred by you or harm caused to you in connection with any Third-Party Content or any contact with Third-Party Websites or as a result of their use.

11. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Terms of Use; (2) take appropriate legal action against any person who, in our sole discretion, violates the law or these Terms of Use, including, without limitation, reporting such user to law enforcement authorities; (3) at our sole discretion and without limitation, refuse, restrict access, limit availability, or disable (to the extent technically feasible) any of your Materials or any part thereof; (4) at our sole discretion and without limitation, without notice or liability, remove from the Services or otherwise disable all files and content that are excessive in size or in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and facilitate the proper functioning of the Services.

12. PRIVACY POLICY
We care about the confidentiality and security of data. Please review our Privacy Policy. By using the Services, you agree to comply with our Privacy Policy, which is incorporated into these Terms of Use. Please note that the Services are hosted in the Republic of Kazakhstan. If you access the Services from any other region of the world with laws or other requirements governing the collection, use, or disclosure of personal data that differ from the applicable laws in the Republic of Kazakhstan, then by your continued use of the Services you transfer your data to the Republic of Kazakhstan, and you expressly consent to the transfer and processing of your data in the Republic of Kazakhstan.
This section is governed on the basis of legislative acts of the Republic of Kazakhstan, including, but not limited to, the Civil Code of the Republic of Kazakhstan (General Part) adopted by the Supreme Council of the Republic of Kazakhstan on 27 December 1994, the Civil Code of the Republic of Kazakhstan (Special Part) dated 1 July 1999 No. 409-I, the Law of the Republic of Kazakhstan dated 21 May 2013 No. 94-V "On Personal Data and Its Protection", and the Law of the Republic of Kazakhstan dated 24 November 2015 No. 418-V "On Informatization".

13. COPYRIGHT INFRINGEMENTS
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes any copyright that you own or control, immediately notify us using the contact information provided below ("Notice"). A copy of your Notice will be sent to the person who posted or stored the material specified in the Notice. Please note that under applicable law you may be held liable for damages if you make material misrepresentations in the Notice. Therefore, if you are not sure that the material posted on or linked to the Services infringes your copyright, you should first consult a lawyer.

14. TERM AND TERMINATION
These Terms of Use remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISIONS OF THESE LEGAL TERMS, WE RESERVE THE RIGHT, AT OUR DISCRETION AND WITHOUT NOTICE OR LIABILITY, TO DENY ACCESS TO THE SERVICES AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES) TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING, WITHOUT LIMITATION, BREACH OF ANY REPRESENTATION, WARRANTY, OR OBLIGATION CONTAINED IN THESE LEGAL TERMS OR ANY APPLICABLE LAWS OR RULES. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, AT OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account in your own name, in a fake or borrowed name, or in the name of a third party, even if you are acting on behalf of a third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including, without limitation, civil, criminal, and judicial remedies.

15. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time and for any reason at our sole discretion without prior notice. However, we are not obligated to update any information about our Services. We will not be liable to you or any third party for any changes, price changes, suspension, or termination of the operation and functioning of the Services.
We cannot guarantee that the Services will be available at all times. We may experience hardware, software, or other problems, or we may need to perform maintenance related to the Services, which may result in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time and for any reason without prior notice. You agree that we bear no liability for any losses, damage, or inconvenience caused by your inability to access or use the Services during any downtime or termination of the provision of the Services. Nothing in these Terms of Use will be construed as obligating us to support and maintain the Services or provide any corrections, updates, or releases in connection therewith.

16. GOVERNING LAW
These Terms of Use are governed and determined in accordance with the legislation of the Republic of Kazakhstan or other regulatory acts, rules of electronic platforms, as well as international agreements governing the legal relationship between the User and the Private Company Insona Solutions Ltd.
Any dispute, disagreement, controversy, or claim, contractual or non-contractual, arising out of or in connection with this Agreement, including those relating to its existence, validity, interpretation, performance, breach, or termination, shall be submitted for consideration and finally resolved within the framework of arbitration proceedings conducted by the International Arbitration Centre of the Astana International Financial Centre ("IAC") in accordance with the IAC Arbitration and Mediation Rules in force on the date of filing with the IAC Registrar of the Request for Arbitration, and constituting an integral part of this clause/Agreement.
At the same time, provisions not regulated by these Terms of Use are governed by the legislation of the Republic of Kazakhstan.

17. DISPUTE RESOLUTION
The Parties have established a mandatory pre-trial procedure for dispute resolution. Pre-trial settlement of a dispute is carried out through negotiations and the submission of claims and is mandatory.
The Parties determine the following mandatory procedure for pre-trial dispute settlement:
A claim is submitted in writing and duly signed by an authorized person.
The claim shall indicate: the demands, the amount of the claim and its justified calculation (if the claim is subject to monetary valuation); the circumstances on which the demands are based and evidence confirming them; a list of documents and other evidence attached to the claim; and other information necessary for settlement of the dispute.
The claim is considered within 5 (five) business days from the date of receipt, and the Party that sent the claim is notified in writing of the results of the consideration. In the response to the claim, the Party that received the claim must indicate the reasons for the decision made and proposals regarding the procedure for settling the dispute.
Disputes are resolved in court in the Specialized Interdistrict Economic Court of Almaty.

18. CORRECTIONS
Information about the Services may contain typographical errors, inaccuracies, or omissions, including descriptions, prices, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions, as well as to change or update information about the Services at any time without prior notice.

19. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU AGREE THAT THE USE OF THE SERVICES WILL BE CARRIED OUT BY YOU AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING THE ACCURACY OR COMPLETENESS OF THE CONTENT OF THE SERVICES OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND SERVICES PROVIDED, AND WE BEAR NO LIABILITY FOR ANY:
(1) ERRORS, INACCURACIES OF CONTENT AND MATERIALS,
(2) INJURY OR PROPERTY DAMAGE OF ANY NATURE ARISING AS A RESULT OF YOUR ACCESS TO AND USE OF OUR SERVICES AND SERVICES,
(3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN,
(4) ANY INTERRUPTION OR TERMINATION OF DATA TRANSMISSION TO OR FROM THE SERVICES,
(5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR
(6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES AND SERVICES.
WE DO NOT GUARANTEE, APPROVE, WARRANT, OR BEAR RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR BE RESPONSIBLE FOR MONITORING ANY TRANSACTIONS BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY ENVIRONMENT OR IN ANY ENVIRONMENT, YOU SHOULD USE SOUND JUDGMENT AND EXERCISE CAUTION WHERE NECESSARY.

20. LIMITATIONS OF LIABILITY
Under no circumstances shall we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, lost revenue, loss of data, or other damages arising from your use of the services of our Company, even if we have been advised of the possibility of such damages. Notwithstanding any provision of this document to the contrary, our liability to you for any reason and regardless of the form of action will always be limited to the amount paid by you, if any, during the six (6) months prior to the occurrence of any cause of action.
Services provided through AI technologies are provided "AS IS" and may contain errors. The User agrees that recommendations are not professional advice. The Company is not responsible for decisions made on the basis of AI. The User hereby agrees that the services provided by the Company are not medical services, are also not educational services, and cannot constitute a medical diagnosis, but are exclusively advisory and consultative in nature. In addition, the services provided are also not psychological analysis and consultation, are not recommendations of a full-fledged specialist, but are exclusively recommendations generated by AI technology on the basis of the information provided. The User independently bears the risk for taking any financial, medical, personal, psychological, legal, and other actions that were recommended through the User's requests and information on behalf of the AI coach.
In addition to all of the foregoing, blog and content library materials are published exclusively for informational and educational purposes. The Company is not responsible for the accuracy, completeness, and practical application of these materials and is not responsible for the consequences of decisions made by the user on their basis. Content and material may also include links to internet resources, for the content of which the Company is not responsible.
The Company is not responsible for technical temporary failures and interruptions in the operation of the Platform and/or other Services arising for reasons beyond the control of the Company, or in the event of planned or unscheduled maintenance activities for the Platform and/or other services.
The Company is not responsible for temporary failures and interruptions in the operation of communication lines, other similar failures, as well as for malfunctions of the computer or mobile communication device from which the User accesses the Platform and/or other Services.
The Company is not responsible for any direct or indirect damage, including lost profits, damage from use, loss of data, or any other intangible losses, reputational damage, and other damage of the User arising as a result of:
1) use or impossibility of use of the Platform and/or other Services by Users;
2) changes to the terms of the Agreement by the Company.
The User bears full responsibility for the accuracy of the data provided during registration on the Platform, as well as for the untimely updating and correction of data in the process of using the Platform and/or other Services.
The User bears full responsibility for non-performance or improper performance of his or her obligations under other agreements concluded with the Company. In the event of such violations (non-performance or improper performance of obligations under other agreements concluded with the Company), the Company has the right to terminate the provision of the User's access to the Platform and/or other Services.
The User assumes all risks and possible damage arising as a result of providing false information about himself or herself, as well as for the transfer of his or her own data and EDS to third parties related to registration on the Platform and use of its other Services.

21. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all our respective officers, agents, partners, and employees, from any losses, damages, liability, claims, or demands, including reasonable fees and expenses of legal counsel, incurred by any third party in connection with or as a result of:
Your use of the Services;
Your violations of these Terms of Use;
any violation of your representations and warranties set out in these Terms of Use;
your violation of the rights of a third party, including, without limitation, intellectual property rights.

22. USER DATA
We will store certain data that you transmit to the Services for the purposes of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular data backups, you bear sole responsibility for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we will have no liability to you for any loss or damage to any such data, and you hereby waive any right of action against us arising from any such loss or damage to such data.

23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS AND SIGNATURES
Visiting the Services, sending us emails, and filling out online forms constitute electronic communications. You agree to receive electronic communications and agree that all agreements, notices, disclosures, and other messages that we provide to you electronically, by email, and in the Services satisfy any legal requirements that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AS WELL AS TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND TRANSACTION RECORDS INITIATED OR COMPLETED BY US OR THROUGH THE SERVICES. You hereby waive any rights or requirements under any laws, provisions, rules, regulations, or other laws in any jurisdiction that require an original signature or delivery or retention of non-electronic records, or payments or the provision of credits by any means other than electronic.

24. MISCELLANEOUS
These Terms of Use and any policies or operating rules posted by us in the Services or in relation to the Services constitute the entire agreement and understanding between you and us. Your failure to exercise or enforce any right or provision of these Terms of Use will not be deemed a waiver of such right or provision. These Terms of Use operate to the maximum extent permitted by law. We may assign any or all of our rights and obligations to others at any time. We are not responsible for any losses, damage, delay, or inaction caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is found to be unlawful, invalid, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. No joint venture, partnership, employment, or agency relationship arises between you and us as a result of these Terms of Use or use of the Services. You agree that these Terms of Use will not be construed against us by virtue of the fact that we drafted them.
Upon the expiration of three years, these Terms of Use are concluded for a new term.
I have read these Terms of Use and accept them as they are, including all subsequent changes and additions to the Terms of Use.

25. OUR CONTACTS
To resolve a complaint regarding the services provided by the Services or the operation of the Services, or to receive additional information regarding the use of the Services, contact us at: info@insona.kz.